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It all started with another breakout. After dealing with acne in her teens and 20s, Balm’s founder, Sarah Waldock, thought she was past the painful breakouts — only to see them resurface in a whole new way in her 30s and early 40s. (Thank you, stress and hormones!) She searched everywhere for over-the-counter products, but almost everything she tried was formulated with ingredients like salicylic acid and benzoyl peroxide, which she found too irritating and overly drying for her adult skin.